Effective Date: [13/10/2025]
Introduction
Welcome to Click2Learn (“we,” “us,” “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in connection with your use of our website and services (the “Services”).
This policy has been developed in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
What Information We Collect
We collect information to provide and improve our Services. The types of information we collect are:
- Information You Provide to Us:
- Account Data: When you create an account as a learner or instructor, we collect information such as your name, email address, and password.
- Profile Data: You may choose to provide additional information for your public profile, such as a photo, headline, or biography.
- Course Content (Instructors): If you are an instructor, we collect the content you upload for courses, including videos, assignments, and resources.
- Payment Data: When you make a purchase (as a learner) or set up payouts (as an instructor), we collect necessary transaction details. This data is collected and processed by our third-party payment processors (e.g., Stripe, PayPal), and we do not store your full credit card information.
- Communications: When you contact us for support or provide feedback, we collect the information you provide in your communications.
- Information We Collect Automatically:
- Usage Data: We collect data about your interactions with our Services, such as courses you view, pages you visit, features you use, and time spent on the platform.
- Technical Data: We collect data from the device and browser you use, including your IP address, device type, operating system, and browser type.
- Cookies: We use cookies and similar technologies to help us operate, secure, and personalize our Services. You can control the use of cookies through your browser settings.
How We Use Your Information
We use your information for the following purposes:
- To provide and manage our Services, including facilitating course participation, processing payments, and managing accounts.
- To communicate with you about your account, our Services, and updates to our policies.
- To provide technical and customer support.
- To market our Services, including sending you promotional materials (you can opt-out at any time).
- To secure our platform and prevent fraud, abuse, and security incidents.
- To analyze and understand how our Services are used, allowing us to improve our platform and offerings.
- To comply with our legal obligations.
Who We Share Your Information With
We do not sell your personal information. We may share your information with third parties under the following circumstances:
- With Instructors: We share certain learner information (such as your name and course progress) with instructors to enable them to provide their teaching services.
- With Service Providers: We work with trusted third-party companies to perform services on our behalf, such as payment processing, data analysis, cloud hosting, and marketing. These providers only have access to the information necessary to perform their functions and are required to protect it.
- For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Your Rights and Choices (Access and Correction)
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you.
- Request that we correct any inaccurate, incomplete, or outdated information.
- Request that we delete your personal data, subject to certain legal obligations.
- Opt-out of marketing communications by following the unsubscribe link in our emails.
To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.
Security of Your Information
We implement and maintain reasonable security measures, including SSL encryption, to protect your information from unauthorized access, use, disclosure, or destruction. However, no internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the change becoming effective. Your continued use of our Services after the effective date will constitute your acceptance of the new policy.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:
Click2Learn
Email: info@click2learn.io